Shipping & Returns : AMPModel.COM

We reserve the right to change the contents of this page without any notice. Any use of AmpModel is subject to the user agreeing to the following terms and conditions set forth by AmpModel. Please read this page in its entirety before purchasing any item through AmpModel. If you disagree with any portion of this page, you may not use AmpModel and should exit immediately.

To Where Do You Deliver?

We deliver worldwide excepted some high risk countries with high percentage of lost rate on shipping and internet fraud. Simply add a product to the shopping cart then you will see the shipping charge on the right hand side. Please contact us If you do not see your country listed.

Shipping Cost

Shipping cost will display on the right hand side after you add a product to shopping cart. There is no registration or membership required.

How Do We Calculate Shopping Cost?

EMS Express - based on every 500g
Registered Mail (Small Package 2000g <) - based on every 10g

The shipping cost of the first item in order is usually a little more because there is a cost of Packaging (Hard Box) and Mail Tracking Cost (Registered Mail With Tracking Number), so it is recommended that you buy more items together because the shipping cost of the remaining items does not have these associated cost.

Registered Air Parcel (Large Package > 2000g) - based on every 500g

How Do We Pack Your Order?

We ensure your item(s) be well-packed with the suitable packaging material. Ensure item(s) arrive to you in safety.

You Don't Believe? Watch It.

How Do We Declare Your Order On Customs Clearance Form?

We know all customers worry about paying Customs Duty or their packages being stuck at Customs for clearance. So we will label your package as GIFT with a Customized Invoice for Customs Clearance purposes.

Is There Any Import / Customs Duty?

There is no tax to be charged by us. However, you must accept the fact that you might be charged for Import / Customs Duty by an Authority (eg. Customs / Post Office) of your country when you receive your parcels. Whether you will be charged for Customs Tax depends on the Law of your country so it is out of our control and definitely not our fault. Please do not purchase from us if you do not accept this.

If you are worrying about Customs Duty, please contact the relevant authority of your country (eg. Post Office or Customs) for more information before purchasing over the internet. It is not wise to blame the sellers when there is a tax raised in your country because it is customer's responsibility at all time for Tax occurred in this country.

Customer will be fully responsible for the shipping cost (included parcels returned by Customs) if he refuses to pay for the Customs Duty, and shipping cost is not refundable.

I Did Not Pick Up My Parcel And It Was Returned To The Sender By My Post Office, What Now?

Customer is responsible for extra shipping cost because it is not our fault at all when you did not pick up the parcel at your post office. We can either refund you the order excluded shipping cost or you will need to pay the second time on shipping.

Do you deliver to P.O.Box Address?

Yes, we can post your package to your P.O.Box address. However, it is recommended to use a physical address instead.

Damage via Postal?

If a shipment arrives at your door with apparent shipping damage, please refuse the delivery and let us know. If you have already accepted delivery and then find shipping damage, please contact us immediately after the item(s) arrived. Do not throw away any packing materials and contact us immediately. The return shipping cost should be afforded by customer. After we have received the defect item(s) and the defected item(s) is proved to be a damage via postal, we will send you new item(s) or have your money back. We will afford the cost of resending.

If you really need to accept the package, please request the Post Office to write a Damage Report for the package if it is insured.

Do you inspect and test the R/C Toy before shipping out?

Yes for sure.

We know customers would definitely come back and complain to us if they receive a R/C Toy which is defected, and we are not happy to waste our time on arguing with customers too. So we will 100% test each R/C Toy before shipping to our customers to eliminate a possible trouble that might come to us.

Time is Money, Right? So why we give trouble to ourselves while we can simply return the defected product back to our our factory or supplier (there is no point for us send a customer a defected item and waiting for him to complain. We have no time for this kind of fun).

What should I do if the R/C Helicopter/Car/Plane/etc I received is not working?

First, Don't Panic & Don't Get Frustrated. If we post the emails between our customers and us here you will be shocked that 99% customers who experienced trouble is because of "Do not know how to".

R/C Hobby (especially R/C Helicopter/Plane) is not just simply a toy for kids. You need experience to master it. So practicing is very important to all R/C Hobby players. First, you must read the manual when you receive your R/C Toy because a small r/c motor is much stronger than a Electric Fans. So it is dangerous if you do not read the manual before you connect the power.

If you have a problem/question, please try to write us an email and attach the photos/videos showing your question for us to diagnose it.

Return

Return is allowed only after authorized by our staff.
Request for return must be received by us within 2 days after you received the product because it is unacceptable that a customer ask for a return with whatever reason after many days or weeks. We do not offer "Return After Try / Fun", so 2 days is more than enough for testing.
Refund will be through the original payment method which the buyer pays, eg. You will get refund to your credit card if you pay by credit card.
Shipping and handling charges are NOT refundable for any reason.
All defective items will be replaced with brand new items. No exchange to different item unless the item is no longer available. However, since few dishonest customers tried to cheat us with their old defected electronic items (eg. receiver from their helicopter) so we might need to send the items back to the manufacturer for inspection (eg. check the manufacturer date inside the item, cause of the defective, etc.).
The Return Shipping Cost Must Be Afforded By Customers. Please do not argue with us on this one since it is the same no matter where you buy and return.

Is There A Restocking Fee?

The customer might be charged for 15-20% Restocking Fee on returned items (must be still in Working & Brand New Condition).

If the customer returns us an apparent Broken / Burned item (eg. Receiver / ESC), we reserve the right to charge 40-60% restocking fee on the returned item OR refuse for return. Since we experienced very few dishonest customers tried to cheat us using the old Receiver / ESC, which was run out and taken off from their helicopter, to exchange a new one from us (or refund). Please do not do that, we have been doing honest business here and profit margin is very low so we cannot take this risk. Thank you.

The Electronic Item (eg. Receiver / ESC / Motor) I Received Is Not Working (Defective), What Should I Do?

We only sell and post customers 100% Brand New items. If you have received a defective item, please keep it as original and post us back (to the sender's address on the package) for inspection by us or the manufacturer. Exchange or Refund will be decided by us.

Electronic device is the killer for many customers because it could be damaged easily if misused (eg. incorrect wiring could burn the device immediately). So please be responsible for your work and be fair to each other.

Warranty on Helicopters and Electronic Components

There is no warranty due to the nature of the products, usually misused by customers, and it is the same no matter where you buy.
We test each single helicopter before shipping out and we only sell brand new products so the chance of receiving a defective product is likely ZERO.
However, manufacturers do provide inspection and repairing services, and they will replace the parts for you if they found it is not the customer's fault. The following terms applied when the a customer requests this type of services.
- Customer is responsible for the both return and re-deliver shipping charge for all situations.
- Customer is responsible for any fee occurred directly or indirectly for the service.
- Final judgment will be on the decision of manufacturer or us.

Proof of an Electronic Product

Most customers ( 99% ) are great and very respected. However, since very few dishonest persons tried to cheat us for a replacement receiver with the old one took off from the helicopter, so we would do the followings for prevention:

use a camera to record the marks on the receiver (you will see each receiver has different marks and will not be the same) so we will compare the video in record with the receiver returned from customer.
use a special "Once Off" leaser sticker to stick on the receiver with a number marked, so we know this receiver belongs to which order.

We would stand firm to Say NO to those cheating persons, and will refuse to do any more business with them. Please be respectful and responsible.